Privacy Policy

Last Updated: 06 January 2026

Privacy Policy

This Privacy Policy describes how Junction Locksmith Services ("we", "us", or "our"), located in London, UK, collects, uses, and protects your personal information when you use our services, interact with our website, or contact us. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Junction Locksmith Services is a locksmith business based in London, UK, providing a range of locksmith services to residential and commercial clients. Our contact details are: Business Name: Junction Locksmith Services Address: house, 15 Elmore, Loughborough estate, London SW9 7DL Email: info@junctionlocksmithbrixton.co.uk

What Information We Collect

Junction Locksmith Services collects various types of personal data depending on how you interact with us and the services you require.

1. Information You Provide Directly To Us:

* When you contact us (via phone, email, or contact forms): We collect personal identification information such as your name, email address, phone number, and the address where you require our locksmith services. * When you request a service or quote: We will collect details about the specific locksmith service you need (e.g., emergency lockout, lock repair, new lock installation), the type of property, and any access instructions. * During service provision: Our locksmiths may collect additional information necessary to complete the job, such as details about existing security systems or property access requirements. * Payment Information: When you pay for our services, we may collect billing information. However, we do not directly process or store your payment card details. These are securely handled by third-party payment processors (see "Third-Party Services" below).

2. Information Collected Automatically:

* Website Usage Data: When you visit our website, we may automatically collect certain information about your device and browsing actions. This includes your IP address, browser type and version, operating system, referral source, pages viewed, and the time and date of your visit. This data is primarily collected through cookies and similar tracking technologies (see "Cookies and Tracking Technologies" below).

How We Use Your Information

Junction Locksmith Services uses the information we collect for the following purposes and on the following legal bases under UK GDPR:

* To Provide Services (Contractual Obligation): We use your personal data to fulfil our contractual obligations to you, including scheduling appointments, providing accurate quotes, carrying out locksmith services, and communicating with you about your service request. * To Communicate With You (Legitimate Interest / Consent): We use your contact details to respond to your enquiries, provide updates about your service, and send important service-related notifications. We may also send you marketing communications if you have provided your explicit consent or if we have a legitimate interest to do so (e.g., existing customer updates). You can opt out of marketing communications at any time. * For Internal Operations and Service Improvement (Legitimate Interest): We analyse aggregated data to understand service demand, improve our operational efficiency, and enhance the quality of our locksmith services. This helps us ensure we are meeting customer needs effectively. * For Billing and Accounting (Legal Obligation): We process transaction data related to the services you purchase from us for invoicing, payment processing, and fulfilling our legal obligations regarding financial record-keeping. * To Ensure Safety and Security (Legitimate Interest): In some instances, for the safety of our staff and customers, we may process information to verify identities or address potential security concerns related to service requests. * To Comply with Legal Obligations: We will process your data where required by law, such as for tax purposes or in response to a legal request.

Data Protection and Security Measures

Junction Locksmith Services takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:

* Data Minimisation: We only collect personal data that is strictly necessary for the purposes outlined in this policy. * Access Control: Access to your personal data is restricted to authorised personnel who have a legitimate business need to access it. * Secure Storage: Your data is stored on secure systems and, where appropriate, protected with encryption. * Employee Training: Our staff are trained on data protection best practices and their responsibilities regarding handling personal data. * Physical Security: Our premises and data storage facilities are protected by physical security measures.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Third-Party Services

We may use third-party service providers to help us operate our business and website or administer activities on our behalf. These third parties may have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

* Google Analytics: We use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. This helps us understand how our website is used and improve its functionality. Google Analytics uses cookies (see "Cookies and Tracking Technologies"). The information generated by the cookie about your use of our website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google's privacy policy can be found here: https://policies.google.com/privacy. * Payment Processors: When you make a payment for our services, your payment information is processed by secure third-party payment processors. We do not store your full payment card details on our systems. These processors are compliant with industry security standards (e.g., PCI DSS). * Other Service Providers: We may use other third-party services for email communication, website hosting, or customer relationship management (CRM) systems. We ensure that all third parties we engage are reputable and have robust data protection practices in place.

We do not sell, trade, or rent your personal identification information to others.

Cookies and Tracking Technologies

Our website uses "cookies" to enhance your user experience. Cookies are small text files that are placed on your device (computer, tablet, smartphone) when you visit a website. They help the website remember information about your visit, like your preferred language and other settings.

We use the following types of cookies:

* Strictly Necessary Cookies: These are essential for the operation of our website, enabling core functions like security, network management, and accessibility. Without these cookies, services you have asked for cannot be provided. * Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily (e.g., Google Analytics). * Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more information about cookies and how to manage them, you can visit www.allaboutcookies.org.

Your Rights Under UK GDPR

Under UK GDPR, you have several important rights regarding your personal data. Junction Locksmith Services is committed to facilitating the exercise of these rights:

* The right to be informed: You have the right to be informed about how your personal data is collected and used (which is what this Privacy Policy aims to do). * The right of access: You have the right to request a copy of the personal information we hold about you. * The right to rectification: You have the right to request that Junction Locksmith Services corrects any information you believe is inaccurate or incomplete. * The right to erasure ("the right to be forgotten"): You have the right to request the deletion of your personal data, under certain conditions. * The right to restrict processing: You have the right to request that Junction Locksmith Services restrict the processing of your personal data, under certain conditions. * The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions (e.g., for direct marketing). * The right to data portability: You have the right to request that Junction Locksmith Services transfers the data that we have collected to another organisation, or directly to you, under certain conditions. * Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Junction Locksmith Services does not currently engage in such automated decision-making or profiling.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, free of charge. We may ask you to verify your identity before proceeding with your request.

Data Retention Periods

Junction Locksmith Services will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

* Customer Records: Information relating to your service requests and invoices will typically be retained for 6 years after the tax year in which the transaction occurred, to comply with legal and accounting obligations. * Contact Form/Enquiry Data: Information submitted through contact forms or email enquiries will be retained for a reasonable period necessary to address your query and for a short period thereafter for administrative purposes, unless it leads to a service agreement, in which case it falls under customer records. * Website Usage Data (Google Analytics): This data is typically retained for up to 26 months, as per Google Analytics default settings, before being automatically deleted.

When your personal data is no longer required, we will securely delete or anonymise it.

How to Contact Us About Data Queries

If you have any questions about Junction Locksmith Services' privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: info@junctionlocksmithbrixton.co.uk Address: house, 15 Elmore, Loughborough estate, London SW9 7DL

How to Complain to the ICO

If you believe that Junction Locksmith Services has not handled your personal data correctly or if you are not satisfied with our response to a complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for upholding information rights.

ICO Contact Details: Website: https://www.ico.org.uk Telephone: 0303 123 1113

Updates to This Policy

Junction Locksmith Services may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or in response to feedback. When we make significant changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you through our website or other means. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.